What Data We Collect and Why We Keep It
When you open a qq11 account, we collect the details you provide directly — your name, contact number, email address, and the payment identifiers linked to your JazzCash, Easypaisa or Raast wallet. These are needed to process deposits, verify withdrawals and match your account to the
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correct payment record. We also collect device and session data — your mobile model, browser type and session timestamps — to keep your account secure and to detect unusual login attempts. When you contact support, the conversation record is retained so we can follow up accurately.
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We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors like JazzCash, Easypaisa and Raast is limited strictly to what those services need to complete your transaction. Availability and applicable data rights depend on local law and the
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eligible region in which you access our services. We retain account data for as long as your account is active and for a defined period after closure, as required by applicable legal or financial compliance obligations. If you close your account, you may request confirmation of
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what data we hold and ask for erasure of records that are not subject to a legal retention requirement.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.